Return Policy

Returns & Refunds

We want you to love your Betterope gear. If something isn't right, we'll make it right.

14-day returns

You have 14 days from the date your order is delivered to request a return. To be eligible, items must be unused, unwashed, and in their original packaging with all parts and accessories included.

Final sale items

The following items are final sale and can't be returned or refunded for change-of-mind reasons:

  • Performance Compression Socks (for hygiene reasons)
  • Pro Recovery Massage Gun

Final sale items are still covered if they arrive damaged, defective, or aren't what you ordered (see below).

How to start a return

  1. Email us at betterope4you@gmail.com with your order number, the item(s) you'd like to return, and the reason.
  2. We'll reply within 1–2 business days with your return instructions and the return address.
  3. Ship the item back using a trackable shipping method and send us the tracking number.

Please don't send items back without contacting us first. Returns sent without approval may not be accepted.

Damaged, defective, or wrong item?

If your order arrives damaged, defective, or isn't what you ordered, email us within 7 days of delivery with your order number and a photo of the issue. Once we confirm the issue, we'll issue a full refund, including shipping. In most cases you won't need to send the item back.

Return shipping

For returns due to a change of mind, the customer is responsible for return shipping costs. Original shipping charges are non-refundable. If the return is due to our mistake (damaged, defective, or wrong item), we cover it.

Refunds

Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Your bank may take a few extra days to post it.

Exchanges

Need a different size or color? The fastest way is to return the original item and place a new order for the one you want.

Items we can't accept for return

  • Final sale items listed above
  • Items that have been used, washed, or damaged after delivery
  • Items returned more than 14 days after delivery
  • Gift cards

Questions?

We're real people and happy to help. Email betterope4you@gmail.com and we'll get back to you within 1–2 business days.